Responding to technical support calls from end users of computers and software applications. setting up and installing new computers, networks and software. setting up user accounts and profiles on the network. installing updates, known as patches, to software applications.

Apprenticeship summary

  • Annual wage – £13,644.00 – £18,532.00
  • Working week – Monday – Friday, 09:00 – 17:30. Total hours per week: 37.50
  • Expected duration – 18 months
  • Possible start date – 01 Aug 2022
  • Closing date of advert – 30th July 2022
  • Apprenticeship level – Advanced – Level 3 (A level)
  • Reference number – VAC001816887
  • Positions – 1 available


As a member of the IT team the candidate will learn from colleagues to build and maintain computer hardware, clients, laptops audio/visual equipment and peripherals:

  • Install and maintain computer hardware, clients, laptops, audio/visual equipment and peripherals
  • Maintain an up-to-date inventory of IT equipment provided to staff and ensure cleanliness of equipment before providing it to users
  • Assist with the expansion of the company’s network infrastructure including switches, cabling, and wireless network equipment
  • Routine administration
  • Software installation, maintenance and upgrading in line with company policies
  • Maintain up to date workstations
  • Administration and development of Internet, Intranet, Office 365, learning platforms and E- mail systems
  • Assist with picking up and updating tickets that come in from users within the helpdesk ticketing system
  • To keep abreast of technological developments and encourage the use of IT at all levels
  • To support users with the use of IT including online support, and assisting with inset training where appropriate
  • To support users with the set-up and preparation of IT equipment around site
  • Report any detected breach of the company’s acceptable use policy to the IT Manager
  • To be aware of the company’s health and safety policy and to assist in carrying out the responsibilities detailed therein
  • Maintain stocks of spare parts and consumable items, including printer consumables
  • In-Meeting support where appropriate

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